Question 1

How does it all work?

Accepted Answer

1) You book a session online via our website, then arrive at the park at your booked time and date.  When you arrive at the main road entrance, press the button to open the automatic front gate.  You can then drive down the drive towards the park. 2) You’ll first arrive in the main car park outside the park - please wait here in the allocated waiting area until your session begins and the field has been vacated by the previous park user.  3) When ready to use the park, open the secure release pen gate, drive into the pen and shut the gate securely behind you. When the gate is safely shut, only then should you let your dog out.4) There is a keypad on the park access foot gate, here you type in your access code, which should have been  text messaged/emailed through to you 1 hour before your booking time. You can then access the park to have a fun and safe session.5) When driving out of the secure release pen at the end of your session, please close the gate behind you, even if there is another person waiting to use the park.  On your approach, the main road gate should open automatically for you to exit - you'll just need to wait at the sign to allow the gate to open towards you.

Question 2

What should I do if I haven't received the access code?

Accepted Answer

Please contact the park management immediately on 07588 480197 so we can assist you. Ensure to check your phone's text message junk/spam filters as the code may have been filtered into this. You should have received a text message and an email around 1-hour before your booking with the gate access code.

Question 3

How do I book a session?

Accepted Answer

If you click on the 'book online' page of the website, this will guide you through how to book a session at the park. You select the booking most suitable to your needs.

Question 4

How do I receive my gate access code?

Accepted Answer

When you make a booking you will receive a confirmation email that confirms your booking with the time and date.  Then around an 1 hour before your session starts, you will receive a text message and an email with the gate access code for entering into the coded lock.  On occasion, some smartphones may filter some texts so if you have not received it please check the 'spam' filter on your phone text settings. Please note that this code is regularly changed so you will need to check what the access code is on each visit.

Question 5

What is a secure release pen and how does it work?

Accepted Answer

The secure release pen is the ultimate in safety and security for walking and exercising your dog.  It is a gated and securely fenced area in which you can let your dog out of the car in a safe and controlled environment before entering the park. This is significantly safer for dogs and stress free for users that have dogs with developing recall skills, knowing that they are safely contained from the word go.

Question 6

What about bad weather? Does the Park still operate?

Accepted Answer

The park is open in all weathers, be it rain or shine. We suggest that users of the park dress according to the weather so you continue to enjoy the environment.  There is a comfortable wooden stable shelter which provides shelter if needed.  There may be occasions, such as if a Met Office weather warning is issued or the park conditions become hazardous,  that it becomes necessary to close the park at short notice for the safety of users.  Should this be the case, we'll work with you to rearrange your booking. We have a heat wave policy in place and will operate our opening hours/opening according to that

Question 7

I’m unable to open the lock with the access code provided?

Accepted Answer

Please contact the park management immediately on 07588 480197 to help us rectify this with you. You should have received a text message and email around 1 hour before your booking with the gate access code. Please check your phone and email's junk/spam filters as it may have been filtered into this. If the issue persists, we will assist you in resolving it as quickly as possible.

Question 8

What is the park's policy on dog poo?

Accepted Answer

One of the shared values of our park is respect and we ask you to adhere to this by always collecting your own dog’s poo.  There are several poo bins on the site to dispose of their waste and a poo bag dispenser in the park.  Given the size of the park, it’s possible that even the most vigilant owner might on a rare occasion miss their dog’s business. We therefore ask that if you see any poo, please pick it up for someone else and they will then do the same for you.  We endeavour to check the field regularly, but it’s not possible to check the field between each session.  If as a regular user you notice a persistent pattern of poo occurring, we would be grateful if you let us know so we can follow this up. In addition to this we also have some flags you can place if you would like to draw the park management's attention to an issue which can be found in the shelter.

Question 9

Will there be other dogs in the park?

Accepted Answer

The park is for the exclusive use of you and your dog(s) only, unless you choose to share the booking with a friend.

Question 10

How big is the park?

Accepted Answer

The field is around 2 acres, which is more than enough room for even the most active dog to burn off some energy.

Question 11

How do I book a session?

Accepted Answer

If you click on the 'book online' page of the website, this will guide you through how to book a session at the park. You select the booking most suitable to your needs.

Question 12

Is there drinking water on site for my dog?

Accepted Answer

Yes, there is water and a water bowl provided at the wash down area. In cold weather where their may be a frost/ice please ensure you have your own water with you.

Question 13

I can’t attend my booking - can I reschedule?

Accepted Answer

If you follow the link in your booking confirmation email, you should be able to reschedule your booking to a new time/date that suits you. Bookings can be rescheduled up to 48 hrs before your session start time.

Question 14

If I don't attend my booking can I get a refund?

Accepted Answer

Unfortunately we are not able to offer refunds in this circumstance.

Question 15

How long are the sessions?

Accepted Answer

Each of the sessions are 55 mins long. If you need longer in the park you are welcome to book two or more back to back sessions and enjoy the park for that bit longer.

Question 16

Are banned breeds inc XL Bully's permitted?

Accepted Answer

Any dog breeds on the Dangerous Dogs Act list can use our facilities, following these strict rules:

1. The dog is registered with the index of exempted dog (IED) and has a life certificate.
2. The dog has its own relevant public liability insurance.
3. The dog to handler ratio is 1:1, with one dog to one handler at all times.
4. The dog is Neutered – in line with Government Rules
5. The dog is Micro Chipped.
6. The dog is kept on a lead and muzzled until the gate is shut and locked when entering the park.
7. The dog is put back on a lead and muzzled before unlocking and opening the gate to leave the field.
8. Banned Breeds are not permitted as part of larger group bookings of mixed households or part of professional group bookings from multiple households.

You can remove the lead and muzzle once inside the park

If the household has more than 1 dog, they can come to the field together, but the banned breed dog must have its own handler and then another member of the same household needs to be present to supervise the other dogs. If there is more than 1 banned breed in the household they can come together but each dog must have its own handler.

An official government description of an XL Bully breed definition can be found on the gov.uk website

This is subject to review on a regular basis particularly in line with DEFRA's guidance or with updates from our insurers.

If you have any further questions or queries, please email us at hello@poundonpastures.co.uk

Question 17

What are the Terms and Conditions of Bookings?

Accepted Answer

All terms and conditions are available to review here : https://www.poundonpastures.co.uk/termsandconditions

Questions & Answers

How does it all work?

What should I do if I haven't received the access code?

How do I book a session?

How do I receive my gate access code?

What is a secure release pen and how does it work?

What about bad weather? Does the Park still operate?

I’m unable to open the lock with the access code provided?

What is the park's policy on dog poo?

Will there be other dogs in the park?

How big is the park?

How do I book a session?

Is there drinking water on site for my dog?

I can’t attend my booking - can I reschedule?

If I don't attend my booking can I get a refund?

How long are the sessions?

Are banned breeds inc XL Bully's permitted?

What are the Terms and Conditions of Bookings?