POUNDON PASTURES: TERMS AND CONDITIONS OF USE

​

1. Definitions

• The Park Operator: Mr. A. Harper and Mrs. C. Harper, trading as Poundon Pastures.

• The Park: The enclosed dog walking field located at Hill View Farm, Poundon.

• The Site: Hill View Farm, Poundon, Bicester, OX27 9BB, including the access lanes, car park, and the field itself.

• The Hirer: The person who books the field via the online booking platform (Acuity Scheduling).

• The Booking: The 55-minute allocated time slot reserved by the Hirer.

• Force Majeure: Unforeseen events beyond reasonable control, such as extreme weather, flooding, or government agricultural restrictions.

​

2. Field Capacity and Supervision

​

• A standard booking permits a maximum of 6 dogs and 6 people on the Site at any time. The specific number of dogs selected at the time of booking must not be exceeded, and the substitution of dogs mid-session is strictly prohibited.

• The Park is for private, domestic dog exercise only. Commercial operations, including professional dog walking, training clinics, or profit-making classes, are prohibited unless the user registers as a Commercial User and submits proof of public liability insurance before booking.

• All visitors under 18 must be accompanied and supervised by an adult. Children are not permitted to climb the security fences, field gates, or any canine play equipment provided on the premises.

​

3. Arrival, Departure, and Gate Operations

​

• The Park Operator will issue a gate access code via text and/or email roughly an hour before the booking starts. This code is for the Hirer’s exclusive use. Sharing the code with third parties without The Park Operators permission will result in a permanent ban without a refund.

• To ensure safety and protect reactive dogs, arriving customers must stay inside their vehicles with their dogs if the previous group is still loading their car or exiting the field. Do not let dogs out of vehicles until the previous user has entirely cleared the car park.

• Each session lasts for 55 minutes. The Hirer must have all dogs on leads, loaded into vehicles, and be ready to drive away by the end of the slot.

• If a late departure delays the next user, the Park Operator reserves the right to charge an overstay fee of £20 for every 10 minutes of delay. By completing a booking, the Hirer explicitly authorises the Park Operator to collect this fee by processing a charge to the customer's saved payment method via Stripe. The Park Operator will provide the Hirer with written notification and formal confirmation of the overstay incident via email before processing the charge.

​

4. Field Cleanliness and Waste Clean-up

​

• The Hirer is responsible for picking up all dog waste. Waste must be bagged and placed in the dedicated bins provided on the site. Failure to clear up after a dog will result in an immediate suspension of booking privileges.

• The Park Operator reserves the right to issue a £50 clean-up fee to recover the cost of maintaining the field if uncleared waste is found following a session. By completing a booking, the Hirer explicitly authorises the Park Operator to collect this fee by processing a charge to the customer's saved payment method via Stripe. The Park Operator will notify the Hirer of the infraction via email before the charge is finalised.

• All other litter, including food packaging and damaged dog toys, must be taken home. Smoking, vaping, open fires, and barbecues are banned across the entire site. Discarding vape batteries or liquid is strict grounds for a permanent ban due to toxicity risks to animals.

​

5. Dog Health, Vaccinations, and Banned Breeds

​

• All dogs using the field must be fully vaccinated (or undergo regular titre testing), wormed, and free from infectious illnesses such as kennel cough, vomiting, or diarrhea. Dogs showing symptoms of illness within 48 hours of a session must not attend.

• Dogs restricted under the Dangerous Dogs Act 1991 (including the XL Bully breed) are permitted only if the Hirer strictly meets all legal mandates. The Hirer must possess and be able to produce upon request a valid Certificate of Exemption and proof of Third-Party Public Liability Insurance for the animal.

• Restricted dogs must be muzzled and kept on a lead from the vehicle to the secure airlock enclosure. Once the inner gate is securely locked, the muzzle and lead may be removed. They must be reapplied before opening the inner gate to exit back to the car park.

​

6. Payments, Cancellations, and Rescheduling

​

• All sessions must be paid for in full through the online booking system in advance.

• Bookings can be rescheduled online up to 48 hours before the session start time. Within 48 hours of the slot, bookings are generally fixed and non-refundable. However, the Park Operator reserves the right, at their sole discretion, to permit a rescheduling or refund in exceptional circumstances.

• If the Park Operator closes the field due to essential maintenance, weather hazards, or Force Majeure, the Hirer will receive a choice between a voucher for the full booking amount or an alternative booking date. The Park Operator is not liable for any travel costs or secondary financial losses resulting from a closure.

• In accordance with Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, bookings for specific dates/times are exempt from the standard 14-day statutory right of cancellation.​

​

7. Account Bans and Service Restrictions

​

• The Park Operator may suspend or close user accounts if a customer breaches these terms, provides inaccurate registration details, or acts aggressively toward staff or other visitors.  The Park Operator may also close user accounts for other inappropriate behaviour at will.

​

8. Limitation of Liability and Risks

​

• The Park is an outdoor, rural agricultural space. The ground is naturally uneven and can contain mud, surface water, hidden holes, roots, and insects. The Hirer accepts the field in its natural condition and uses it entirely at their own risk.

• The perimeter is enclosed by 6-foot high-tensile mesh fencing. Because some dogs can jump high or dig, the Hirer must judge whether the enclosure is adequate for their specific dog before letting them off the lead.

• Nothing in these terms limits or excludes the Park Operator’s liability for death or personal injury caused by its own proven negligence. All vehicles, personal items, and equipment brought to Hill View Farm are left entirely at the owner's risk. Outside of personal injury claims, the Park Operator’s total financial liability is limited to the fee paid for that specific booking.

​

9. Guest Conduct and Indemnity

​​

• The Hirer is responsible for the conduct of any guests they bring to the site. A breach of these terms by a guest will be treated as a direct breach by the Hirer.

• The Hirer agrees to cover any direct financial losses, property damage, or legal expenses incurred by the Park Operator due to negligence or rule violations by the Hirer, their guests, or their dogs.

​

10. Data Protection and Surveillance

​

• The Park Operator collects basic contact details, booking information, and vehicle registrations solely to manage bookings, track security, and maintain insurance records.

• For the safety of visitors, the security of the property, and the enforcement of these rules, the Site is monitored by electronic surveillance (CCTV).

• All processing complies with the UK GDPR and the Data Protection Act 2018. Data is never shared with third parties unless required by law or for insurance claim validation.

​

11. Law and Jurisdiction

​

• This agreement is governed by English law. Any legal claims or disputes arising from the use of the site fall under the exclusive jurisdiction of the courts of England and Wales.